If something goes wrong
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Kiss Credit sits on your account and you apply it as a payment method at checkout. Credits and reward codes belong to the account they were issued to, cannot be transferred, and cannot be combined with other discounts.
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We cannot guarantee a cancellation once an order is placed: production starts very quickly and every order is custom-made, so please review it before submitting. Fees may apply if an order has been submitted and changes are requested. Write to support@kiss.us and we will do our best to get the or...
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What happens if the album arrives with a production fault?
Tell us and send photos. If it is our error we remake the album at our cost: nothing for you to pay, and nothing for your client to pay. The remake ships free and by express courier. A fault on our side should not also cost you the delivery date you promised your couple. Every book goes through s... -
What if the mistake was mine, or my client changed their mind?
We can still remake it, at half price. Because a cover cannot be remade on its own the whole album is reproduced: you place the order again and we apply a 50% discount. It is not a small thing to swallow a mistake in front of a client. We would rather get you a book you are happy to hand over tha...