Welcome to Our Help Site

• Who can order from KISS?
• I only have Instagram, no website. Can I still order?
• How long does approval take?
• Why was I asked for more information after signing up?
• How do I place my first order?

• Can you ship straight to my client?
• Do you ship internationally?
• How long will my album take?
• Will my client be charged customs or duties?

• Do you charge sales tax?
• Do you offer volume or bulk pricing?
• Is the price I see what I pay, or what my client pays?
• Is there a minimum order?
• My bank added an international fee to my order. Why?
• What payment methods do you accept?
• Why can’t I see prices before I have an account?

• Are sample albums discounted?
• Can I get just a few cover swatches to show one client?
• Can I see and feel the products before I sell them?
• Is “Sample” stamped on my sample book?

• How do I care for a KISS album?
• Why is KISS better than other album vendors?

• How is text centered on the album covers?
• What color is engraving?
• What file do you need for a custom stamp or logo?
• What is the difference between engraving and debossing?
• Where can debossing go on the cover?
• Will my logo work for debossing?

• Do I have to design the album myself?
• How many images should I upload if your team designs the album?
• I use SmartAlbums. Do I still need to send you files?
• What resolution and file format do you need?

• I’m not a photographer. Can I order my own wedding album?

• How does Kiss Credit work?
• How do I cancel my order?
• What happens if the album arrives with a production fault?
• What if the mistake was mine, or my client changed their mind?

• Are your albums lay-flat?
• Does KISS offer vegan album options?
• Do you split your pages down the middle fold?
• How many spreads does an album include, and can I add more?
• What cover materials and colours do you offer?
• What is distressed leather?
• What is the difference between thick and thin pages?

See all articles in Products: sizes, covers, paper →

• Can my client see and approve the design?
• Can my clients order an album themselves?
• What can I send my couple to help them choose?