Turnaround and shipping

• Can you ship straight to my client?

  Yes. We never include an invoice, a receipt or any pricing in a shipment, so every parcel is ready to go directly to your couple exactly as it leaves us.

• Do you ship internationally?

  Yes, worldwide, by courier and with tracking. Customs, duties and import charges are handled and paid by us, so a parcel never arrives with a bill attached. The order sits on your account whatever the destination, which is why the tracking comes to you even when the album goes straight to your cl...

• How long will my album take?

  Ten business days at most, and that is a promise rather than an estimate: if we miss it under normal conditions the album is free, with the full product value credited to your account as Kiss Credit. Rush production brings it down to two business days. Both windows are counted from the day after ...

• Will my client be charged customs or duties?

  No. We ship from our own facility in Europe and we handle all customs, tariffs and additional fees on our side, so neither you nor your client pays more than the original order amount. If a courier ever asks your client to pay duties, do not pay. Send it to us and we will deal with it.